We know your gown is precious — that’s why we prepare and ship it with the same care as if it were our own.

⏱ Processing Time

• Ships within 24–48 hours (1–2 business days).
• Each gown is professionally cleaned, sanitised, steamed, and packed before leaving our studio.

✈️ Shipping Options

We partner with trusted couriers (DHL, FedEx, J&T, LBC) to ensure safe delivery. All shipments include tracking.

• Philippines Standard: 3–7 business days
• Philippines Express: 2–5 business days
• Worldwide Standard: 10–15 business days
• Worldwide Express: 2–5 business days

🌍 Customs & Duties

• Import taxes and fees are the responsibility of the buyer.
• We recommend checking your local customs regulations before ordering to avoid surprises.

🛡 Our Shipping Promise

• Every shipment is tracked and insured for peace of mind.
• While courier or customs delays are outside our control, our team will support you with updates and claims if issues arise.
• If your package is lost or damaged in transit, we’ll work with the courier to resolve it and ensure you’re not left without help.

💌 Questions about shipping times or customs fees? Our team is happy to guide you before you place your order.

We stand behind every dress, and if it’s not as described, you’re protected with store credit or a refund.

At ReBridal, we want you to feel confident and excited about your gown. Every dress in our collection is one-of-a-kind, so our return options are designed to protect you while keeping these unique pieces available for other brides.

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✨ When Returns Are Accepted

• Significant flaws or misrepresentation
  If your gown arrives with undisclosed major flaws or is not as described, contact us within 72 hours of delivery with photos. Once approved, we’ll arrange a return and issue store credit or a full refund (minus shipping).
• Change of mind or sizing concerns
  We accept returns for store credit or exchange within 7 days of delivery. A 20% restocking & cleaning fee applies, and buyers are responsible for return shipping.

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👗 Quality & Care

• Every gown is professionally inspected, cleaned, and prepared before listing.
• Any visible signs of previous wear are clearly photographed and described.
• Some gowns may have original labels removed, but every piece is thoughtfully curated so you know exactly what you’re receiving.

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🌸 Our Promise to You

We understand buying your wedding dress online is a big decision. That’s why we promise:
✔ Accurate photos & detailed descriptions
✔ Reliable, tracked worldwide delivery
✔ Transparent policies with no hidden costs
✔ Friendly support before and after your purchase

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💌 Need Help?

Not sure about sizing, fit, or returns? Our team is here to help guide you before you order. Reach out anytime — we’d love to support you in finding your perfect dress, with confidence.

Every ReBridal gown is professionally cleaned, sanitised, and steamed before shipping, so it arrives aisle-ready. To keep your dress looking flawless before and after your big day, follow these care tips:

Upon Arrival

• Unbox Promptly: As soon as your dress arrives, carefully remove it from the packaging.
• Hang Correctly: Use a padded or sturdy hanger to support the gown’s weight, especially if it has heavy beading or layers.
• Let It Breathe: Hang the gown in a cool, dry room and allow it to air out for 24–48 hours to release any wrinkles from transit.

Storage Before the Wedding

• Keep It Covered: Use a breathable garment bag (avoid plastic) to protect from dust while allowing airflow.
• Avoid Damp Areas: Store the gown in a cool, dry place away from direct sunlight, humidity, and strong odours.
• Minimal Handling: Only handle the gown with clean, dry hands to avoid transferring oils or dirt onto the fabric.

Steaming & Wrinkle Removal

• Light Steaming Only: Use a handheld steamer on a low setting to smooth wrinkles. Always test on an inner seam first.
• Avoid Direct Heat: Do not use a traditional iron, as direct heat may damage lace, sequins, or delicate fabrics.
• Professional Option: For intricate gowns, consider a bridal seamstress or cleaner for professional steaming.

Cleaning After the Wedding

• Spot Cleaning: For small stains, gently blot with a clean white cloth and mild detergent. Do not rub harshly, as this may damage the fibres.
• Professional Cleaning: We recommend taking the gown to a trusted bridal dry-cleaning specialist within a few weeks of wear to preserve its beauty.
• Do Not Machine Wash: Wedding gowns are delicate and must never be machine-washed.

Long-Term Preservation

• Acid-Free Materials: If you plan to keep your gown, store it in an acid-free preservation box with tissue paper between folds.
• Flat Storage: For long-term preservation, lay the gown flat in its box instead of hanging to prevent stretching.
• Regular Check-Ins: Inspect the gown every 6–12 months to ensure no yellowing, mould, or fabric stress has occurred.

✨ With these steps, your ReBridal gown will remain in beautiful condition, whether you’re preserving it as a keepsake, passing it on, or simply cherishing it as part of your bridal journey.

• Philippines: +63 927 482 9227
• Australia: +61 461 309 940
• Email: hello@rebridalweddingdress.com