Return & Exchange Policy
We stand behind every dress, and if it’s not as described, you’re protected with store credit or a refund.
At ReBridal, we want you to feel confident and excited about your gown. Every dress in our collection is one-of-a-kind, so our return options are designed to protect you while keeping these unique pieces available for other brides.
✨ When Returns Are Accepted
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Significant flaws or misrepresentation
If your gown arrives with undisclosed major flaws or is not as described, contact us within 72 hours of delivery with photos. Once approved, we’ll arrange a return and issue store credit or a full refund (minus shipping).
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Change of mind or sizing concerns
We accept returns for store credit or exchange within 7 days of delivery. A 20% restocking & cleaning fee applies, and buyers are responsible for return shipping.
👗 Quality & Care
- Every gown is professionally inspected, cleaned, and prepared before listing.
- Any visible signs of previous wear are clearly photographed and described.
- Some gowns may have original labels removed, but every piece is thoughtfully curated so you know exactly what you’re receiving.
🌸 Our Promise to You
We understand buying your wedding dress online is a big decision. That’s why we promise:
✔ Accurate photos & detailed descriptions
✔ Reliable, tracked worldwide delivery
✔ Transparent policies with no hidden costs
✔ Friendly support before and after your purchase
💌 Need Help?
Not sure about sizing, fit, or returns? Our team is here to help guide you before you order. Reach out anytime — we’d love to support you in finding your perfect dress, with confidence.
